Account Manager

Be Groundbreaking.

Great News! We’re on the lookout for a talented Account Manager to join our Client Performance team.

Zeal is a full service digital and creative agency. It’s our job to help brands and companies flourish. Spark interest and conversation with captivating content both online and offline. Raise profiles, generate traffic and give brands a voice.

Our ethos is to be entrepreneurial, passionate about what we do and hardworking. Working at Zeal is far from a one-way street. With challenging work comes reward. We have got to where we are today because we work together.

Why work for Zeal? Well, there’s a tonne of benefits. For starters, we offer hybrid working arrangements, allowing you to work from our central Leeds office and from home (3 days in office, 2 days remote) with flexible hours too. On top of that, we’re a very social bunch, dedicating a good chunk of time to having fun together as a team –whether that’s on socials and trips away, beer o’clock in the office or an impromptu wander to the pub!

Responsibilities

You’ll be at the forefront of client communication. This includes:

• Managing client relationships, communicating with their teams on a regular basis: through email, phone and running face-to-face meetings.
• Working with the Director of Client Services and Head of Client Performance to set and develop client strategies, and to identify new opportunities for client growth and up-selling. This will be achieved through gaining a full understanding of the agency offering so potential new routes for exploration can be recognised and explained to the client.
• Coordinating Zeal’s internal team for the client and overseeing execution of work: acting as the ‘glue’, ensuring everything is properly communicated between all parties, actions are followed-up and work is delivered on-schedule and to a high standard.
• Being accountable for client results and taking responsibility in ensuring we’re delivering what we set out to achieve. This will involve taking a lead role in the collation and production of client documentation, such as monthly presentations and results – plus ensuring you are kept up-to-date with the overall progress of client work throughout the campaign.
• Ensuring we are providing our clients with the ‘cherry on top’: giving them value-added insight, work and research. This also involves showing our clients some love and ensuring they feel appreciated and valued to Zeal.

What Are We Looking For?

• Agency experience that includes day to day management of clients.
• Outstanding client service, communication, and organisational skills.
• Exceptional attention to detail.
• A good understanding and experience of the digital marketing channels that Zeal offers.
• A creative thinker – someone who will be integral to encouraging cross-agency collaboration in the pursuit of creative and stand-out work for clients.
• Driven, pro-active and ‘can-do’ attitude.
• Passion for delivering results.
• Natural commercial judgement and accountability.