Senior Account Manager

Looking for your next big move?

We’re searching for a Senior Account Manager who’s ready to lead, build brilliant client relationships, and drive real results as part of our Client Performance team.

At Zeal, we’re a full-service digital and creative agency with big ideas and even bigger ambition. We help brands find their voice, stand out from the crowd, and make a real impact – online and in the real world.

We’re driven by passion, powered by teamwork, and always up for a challenge. If you’re commercially sharp, creatively minded, and thrive in a fast-paced agency environment – we’d love to meet you.

Why work for Zeal? Well, there’s a tonne of benefits. For starters, we offer hybrid working arrangements, allowing you to work from our central Leeds office and from home (3 days in office, 2 days remote) with flexible hours too. On top of that, we’re a very social bunch, dedicating a good chunk of time to having fun together as a team –whether that’s on socials and trips away, beer o’clock in the office or an impromptu wander to the pub!

Responsibilities

• Owning client relationships, communicating with their teams on a regular basis: through email, phone and running face-to-face meetings.
• Setting and developing client digital marketing strategies, and to identify new opportunities for client growth and up-selling. This will be achieved through gaining a full understanding of the agency offering so potential new routes for exploration can be recognised and explained to the client.
• Supporting on New Business strategies, both pulling together proposals and pitching them
• Coordinating Zeal’s internal team for the client and overseeing execution of work: acting as the ‘glue’, ensuring everything is properly communicated between all parties, actions are followed-up and work is delivered on-schedule and to a high standard.
• Being accountable for client results and taking responsibility in ensuring we’re delivering what we set out to achieve. This will involve taking a lead role in the collation and production of client documentation, such as monthly presentations and results – plus ensuring you are kept up-to-date with the overall progress of client work throughout the campaign.
• Ensuring we are providing our clients with the ‘cherry on top’: giving them value-added insight, work and research. This also involves showing our clients some love and ensuring they feel appreciated and valued to Zeal.

What Are We Looking For?

• Agency experience that includes day to day management of clients.
• Outstanding client service, communication, and organisational skills.
• Exceptional attention to detail.
• Excellent understanding of Social Media, PPC, SEO, email marketing. Also experience in tracking and reporting
• A creative thinker – someone who will be integral to encouraging cross-agency collaboration in the pursuit of creative and stand-out work for clients.
• Driven, pro-active and ‘can-do’ attitude.
• Passion for delivering results.
• Natural commercial judgement and accountability. Confidence to run meetings and present to clients